Role:
BPR Project Admin / Officer (Back Office)
Location:
Jakarta (preferred)
Type:
Full-time
About the Role
You will support the end-to-end rollout of our
BPR Project
, working closely with multiple BPR partners to implement our product and solutions. This is a
back-office support
role with a strong customer-operations flavour: you'll orchestrate onboarding, handle documentation and invoicing, keep stakeholders aligned, and ensure issues are resolved quickly—so BPR staff and end-customers have a smooth experience.
Key Responsibilities
- Client onboarding & documentation:
Collect KYC/administrative docs, prepare SOWs, maintain checklists, coordinate sign-offs. - Project admin:
Schedule/confirm meetings, circulate agendas, capture minutes & action items, follow up to closure. - Billing & finance admin:
Issue POs/invoices, track approvals & payments, reconcile with finance. - Customer success ops:
Log/triage tickets from BPR teams, coordinate resolution with Product/Tech/CS, update status to stakeholders. - Reporting:
Maintain trackers (deliverables, SLAs, risks), compile weekly/monthly reports; do
basic analysis
(trends, variances, exceptions). - Quality & compliance:
Ensure SOPs are followed; escalate risks early; manage version control on documents. - Cross-BPR coordination:
Keep timelines aligned across multiple partner BPRs; prepare materials for trainings/briefings.
Requirements
- 2–4 years in
admin/operations/back-office
or
client operations/customer success
; financial services, fintech, or
BPR
exposure is a plus. - Proficient with
Google Sheets/Excel
(filters, pivots/vlookups basic), Docs, Slides; able to build clean trackers and summary slides. - Structured, detail-oriented, and dependable with strong follow-through.
- Comfortable working
independently
and collaborating with cross-functional teams (CS, Tech, Product, Finance). - Clear written & verbal communication (Bahasa Indonesia essential; basic English for docs is a plus).
- Jakarta-based (preferred) or willing to relocate; able to travel within Indonesia when needed.
Nice to Have
- Experience working with
BPRs
or bank operations (onboarding, disbursement, collections, reconciliation). - Familiarity with ticketing/CRM tools and simple dashboarding.
- Basic understanding of implementation lifecycles (UAT, go-live, hypercare).
Success Metrics (What Good Looks Like)
- Onboarding checklists completed on time with zero missing docs
- Clean, on-time invoices; minimal billing disputes; accurate reconciliations
- SLA compliance on ticket triage and follow-ups
- Weekly reports that are complete, accurate, and insight-oriented (not just data)