Key Responsibilities:
- Act as the primary point of contact for customers, managing inquiries, orders(import and export), complaints, and requests promptly and professionally.
- Process customer orders with precision, ensuring compliance with internal procedures and policies.
- Resolve customer issues efficiently and escalate complex cases to relevant departments when required.
- Maintain accurate records of all customer interactions and transactions in the database.
- Coordinate closely with Sales, Logistics(Import and Export), and Finance teams to deliver seamless customer service and operational support.
- Monitor customer feedback, identify recurring issues, and propose improvements to enhance the customer experience.
- Perform any other ad hoc tasks or duties assigned by management.
- Fluency in both Chinese and English is required.
Qualifications & Requirements:
- Bachelor's degree in Business Administration, International Trade, Supply Chain, Shipping, or a related field.
- 2–4 years of experience in customer service, supply chain, shipping, logistics, import and export ,or a related role, preferably in an international trade environment.
- Strong communication skills, both written and verbal, in English and Mandarin.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Excellent problem-solving skills and the ability to remain composed under pressure.
- Positive attitude, proactive approach, and a willingness to go the extra mile for customer satisfaction.
- Strong interpersonal skills for building rapport with customers and collaborating across departments.
- Adaptability to evolving customer needs and industry trends.