Main Responsibilities

Develop and implement sales strategies to meet and exceed store targets.
Monitor key sales metrics (conversion rate, average transaction value, units per transaction).
Analyze sales reports and trends to identify opportunities for growth.
Drive upselling and cross-selling techniques to maximize revenue.
Recruit, train, and coach sales associates to deliver exceptional customer service.
Motivate the team with clear performance goals and regular feedback.
Conduct regular sales briefings, product knowledge sessions, and team meetings.
Foster a positive, fashion-forward work culture that reflects brand values.
Ensure the highest standards of personalized customer service and styling advice.
Handle escalated customer issues with professionalism and efficiency.
Build strong client relationships to increase loyalty and repeat business.
Collaborate with Visual Merchandising to maintain appealing and on-brand displays.
Oversee inventory management, stock replenishment, and loss prevention.
Ensure compliance with company policies, procedures, and operational standards.
Work closely with marketing to support in-store events, promotions, and campaigns.

Qualifications & Skills

3–5 years' experience in similar sales management position, preferably in fashion retail.
Bachelor's degree in Business, Fashion Management, Marketing, or related field (preferred).
Proven track record of meeting or exceeding sales targets.
Strong leadership, coaching, and motivational skills.
Excellent communication, interpersonal, and problem-solving abilities.
Passion for fashion trends, styling, and customer engagement.
Proficiency in POS systems, sales reporting tools, and MS Office Suite.