- Utilizing the application to fulfill the assigned task as per customer requirements
- Monitor application health and performance using available monitoring tools
- Receive and record incidents and service requests from users through ticketing systems or other communication channels
- Identify and escalate complex incidents to L2 or L3 support teams according to escalation procedure
- Record all incidents, service requests, and actions taken in the ticketing system
- Provide clear and timely communication to users regarding incident and service request status
- Perform routine maintenance according to scheduled tasks; perform health checks on servers and applications.
- Available 24/7 (Shifting schedule) and on call duties as well as to work off hours and also on-customer site and able to work with a team
Minimum Qualifications
- Minimum 1 year of experience in application support or IT operations roles. (Possible also for Fresh Graduate)
- Diploma degree or Bachelor degree in Information Technology, Computer Science, Computer Engineering, Information Systems
- Basic Knowledge on Operating Systems (Linux and Windows)
- Basic Skills on Linux Command and Shell
- Basic Skills on Computer Network (routing, subnetting)
- Basic Skills on Operating Desktop Application (Windows & Linux)
- Basic Skills on Operating Web Application
- Basic Skills on Database (RDBMS), SQL Command, and DB GUI Tools (e.g: DBeaver, pgAdmin)
- Familiar with Ticketing System for Issue / Problem
- Familiar with MS Office and its sub-products
- Basic Knowledge on ITIL Framework would be a plus
- Willing to Work From Office : Jakarta Selatan
- Have a good communication, and time management skills
- Good analytical and problem solving skills
- Eager to learn and able to adapt of company culture