Job Description
We're currently assisting our client, a Multinational Online Transportation Company, to find talents to be part of their Customer Service in Jakarta area.
Job Description:
- Guide our consumer and partners in using our products
- Manage service enquiries and disputes arising from our consumer and partners
- Provide excellent customer service to our consumer and partners base
- Maintain good relationships and community building efforts with our consumer and partners
- Support projects from all verticals including registration, acquisition, sales transaction, and conduct training
- Educate consumers and partners on Grab products, promotional campaigns, as well as troubleshooting when they have difficulties
- Resolve consumers and partners problems quickly and effectively with empathy and care
- Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)
Requirements:
- Min D3/S1 any major with GPA 2.75
- Clear articulation and good communication in Bahasa
- Experience in customer service area
- Experience in sales area
- Typing skill with WPM 50 & accuracy 90%
- Sense of empathy
- Vaccinated minimum 2 doses
- Energetic and agile
- Min. fresh graduate and max 2 years in the same position (entry level)
Please submit your CV in English.
Benefits: Basic Salary, BPJS.
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