As an Area Manager, you will be responsible for the overall performance and operational excellence of up to five (5) learning centers within your assigned region. This includes leading and guiding Center Leads/Managers to ensure consistent delivery of educational services, optimized sales and after-sales performance, operational efficiency, and strong financial management. You will collaborate with cross-functional teams to uphold service standards and continuously improve center operations, while ensuring alignment with company strategy and goals.
Key Responsibilities1. Sales Leadership
- Supervise and support Student Advisors in achieving sales and after-sales excellence.
- Monitor sales performance across centers and ensure the achievement of sales targets.
- Collaborate with the Head of Sales & Marketing on localized initiatives to drive student acquisition.
2. Financial Management
- Ensure compliance with accounting processes and transparent financial reporting.
- Assist in annual budget development and monitor monthly expenses in coordination with the Business Unit Head.
- Maintain cost discipline and align spending with approved allocations.
3. Logistics & Operations
- Oversee logistics activities to ensure timely and effective support for center operations.
- Collaborate with the Teachers Manager to implement and enhance the Operations Manual to drive instructional quality and consistency.
4. Technology and Systems
- Ensure IT infrastructure and digital systems across centers meet company standards.
- Monitor data integrity, timely input of student and operational data, and optimize system utilization.
5. Marketing
- Support the execution of offline marketing activities at the center level.
- Ensure alignment with regional campaigns and brand strategy.
6. People Management
- Assist in recruiting, onboarding, and training new staff across centers.
- Conduct regular staff performance evaluations and provide coaching to foster development.
- Promote a positive, accountable, and collaborative team culture.
- Bachelor's Degree in Business, Education, Management, or related field.
- Minimum 4–6 years of experience in multi-unit operations, preferably in education, retail, or service-based industries.
- Proven experience in sales leadership, budget management, and team development.
- Strong data-driven mindset and familiarity with B2C and B2B customer engagement strategies.
- Tech-savvy with experience managing systems or CRMs for operational reporting.
- Excellent leadership, communication, and problem-solving skills.