Company Description
Agent & Co specializes in delivering responsive and reliable contact center services tailored to meet business needs. By partnering with us, businesses can expect efficient solutions that enhance customer interactions and experiences. For more details, visit our website at We pride ourselves on offering customized and effective support for our clients' operations.
Role Description
This is a full-time on-site role for a Team Leader QC Desk Collection, located in Yogyakarta. The Team Leader will oversee quality control processes, ensuring adherence to standards and operational efficiency. Responsibilities include analyzing data for process improvement, supervising and guiding the quality control team, and implementing measures to maintain high service quality. Collaboration and leadership are crucial for driving team performance and achieving key objectives.
Qualifications
- Proficient in Quality Control and Quality Assurance processes, ensuring adherence to standards and protocols
- Strong Analytical Skills for evaluating data, identifying trends, and implementing actionable improvements
- Team Leadership experience, with the ability to guide, motivate, and develop team members
- Background in Laboratory Skills or related technical expertise is an advantage
- Excellent communication, problem-solving, and organizational skills
- Experience in a contact center or customer service environment is a plus