About the role
As the After-sales Service Manager at Shengnuowei Fluid Equipment Co., Ltd., you will play a crucial role in ensuring the seamless delivery of after-sales support and maintenance services to our valued customers, you will be responsible for overseeing the day-to-day operations of our after-sales service department, with a focus on enhancing customer satisfaction and driving the continuous improvement of our service offerings. This full-time position is based in Kelapa Gading, Jakarta.
What you’ll be doing- Develop and implement effective strategies to deliver high-quality after-sales service and support
- Manage and coordinate the work of the after-sales service team
- Ensure timely and efficient response to customer inquiries and issues, and oversee the resolution of complaints
- Collaborate with the sales and engineering teams to identify opportunities for improvement and implement solutions
- Analyse service data and metrics to identify trends, measure performance, and implement continuous improvement initiatives
- Minimum 5 years of relevant experience in a similar after-sales service or maintenance management role
- Strong technical knowledge and understanding of equipment maintenance and repair processes
- Excellent customer service skills and the ability to effectively communicate with a diverse range of stakeholders
- Proven track record in leading and motivating a team to achieve high levels of productivity and customer satisfaction