Posted today
Job DescriptionTechnical Support & Helpdesk.
- Provide technical support to users regarding DRS system, POS application, server, and network issues.
- Handle trouble tickets according to priority and defined response times.
- Conduct initial analysis (first-level troubleshooting) to identify the source of technical problems.
- Provide system/application usage guidance to end-users.
- Document all incidents and solutions in the helpdesk system.
- Regularly monitor the performance of DRS servers, databases, and networks.
- Perform preventative maintenance to prevent system downtime.
- Perform patch updates and regular data backups according to IT security procedures.
- Manage user accounts, access control, and system configurations according to authorization.
- Prepare monthly system performance and incident reports for superiors.
- Support the implementation of new systems or upgrades to DRS applications at branch locations or retail stores.
- Perform software installation, device configuration, and system integration according to project requirements.
- Conduct system testing and verification before go-live.
- Coordinate with vendors or developers during implementation and troubleshooting.
- Monitor network connections between DRS, POS, and data center systems.
- Work closely with the network team to maintain connection stability and security.
- Handle network alerts or anomalies that impact operational systems.
- Ensure implementation of data security and user access standards in accordance with IT policies.
- Produce daily/weekly reports on incidents, downtime, and system status.
- Maintain technical documentation (SOPs, configurations, installation guides, and recovery plans).
- Provide recommendations for improvements to system performance and technical support processes.
Education: Minimum Diploma/Bachelor's Degree in Informatics Engineering, Information Systems, or an IT-related field.
Experience: Minimum 1–2 years in Helpdesk/System Support/IT Engineering. Experience in the Digital Retail/POS/Payment System industry is a plus.
Technical Skills: Proficient in Windows & Linux operating systems. Understanding of basic networking (LAN/WAN, TCP/IP, VPN). Able to install software and troubleshoot hardware. Understanding of databases (MySQL, SQL Server) and POS systems.
Non-Technical Skills: Communicative, analytical, and responsive to technical issues. Able to work in a team or independently, with shift or on-call systems. Meticulous, responsible, and results-oriented.
This advertiser has chosen not to accept applicants from your region.
IT System AdministratorPosted today
Job Description- Memahami Instalasi, Konfigurasi, Monitoring dan Maintenance Servers (Both Physical and VMs)
- Memiliki sertifikasi terkait system administrator is a plus
This advertiser has chosen not to accept applicants from your region.
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