Remedial Coordinator – Indonesia
IDR 25,000,000 - IDR 50,000,000 Y BINUS University – Bandung, West Java
It's fun to work in a company where people truly BELIEVE in what they are doing. We're committed to bringing passion and customer focus to the business.
Student Document Services- Receive and prepare all necessary documents that needed for the student services process
- Distribute student documents (e.g. graduation documents, etc.)
- Receive and check document completeness from internship project and final project (soft cover & hard cover)
- Maintain and update records of customer transactions
- Receive other academic related and manual tuition payment process. Register the payment data based on related payment type
- Receive student's application for scholarship and collect the request
- Provide prompt respond and service to students related to financial services
- Receive and record other income (e.g. Binusian Card Flazz, DNK, etc.)
- Prepare all student documents before distribution process (e.g. Student Guide Book, letter request, etc.)
- Upload various announcement to Binus Maya
- Receive and process students letter request regarding documents in Student Services Center
- Check the completeness of documents in Student Services Center
- Respond promptly to students/other stakeholders inquiries through CRM, email, phone or send it directly to related parties
- Oversee all inquiries using CRM
- Follow up and direct various unresolved inquiries to related parties
- Handle and resolve all stakeholder inquiries based on service level agreement (SLA)
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Maintain and update record details of inquiries, comments and complaints
- Maintain and update record details of actions taken
- Manage related administration
- Communicate and coordinate with internal departments
- Provide Report to direct Supervisor
- Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost)
- Perform activities related to Quality Management System
- Perform additional tasks related to key responsibilities as required by Direct Supervisor
- Minimum Diploma Degree (D3) or University Student (6th Semester)
- No working experience
- Customer Service
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
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