IT Staff Duties and Responsibilities

Monitoring Network Infrastructure
Install and configure software and computer systems.
Troubleshoot and resolve issues with software or hardware.
Walk colleagues or clients through steps to help them resolve their technical problems.
Maintain procedures and reports that provide technical support to the entire organization.
Analyze records and logs to spot underlying trends and potential issues.
Support the implementation of new solutions or applications.
Test, evaluate, and make decisions about new technology for the business.
Participate in business-wide meetings to provide insight into technical requirements.

IT Staff Requirements and Qualifications

Associate's or bachelor's degree in computer science or a related field.
1+ years of experience in a technical support role.
Certifications are preferred, but not required.
Working knowledge and expertise with a variety of software, hardware, and applications.