Tech Support Engineer executes day-to-day technical operations across network, IT, and IoT systems, ensuring optimal functionality of site technologies through proactive maintenance and responsive troubleshooting.
What you will do:- Technical Operations:
- Perform network troubleshooting (LAN/WiFi connectivity, basic switch configs).
- Resolve IT helpdesk tickets (hardware/software, desktop support).
- Conduct IoT device deployments and basic diagnostics.
- Site Preparation:
- Execute pre-deployment checklists for new sites.
- Install and configure standard tech equipment.
- Complete preventive maintenance schedules.
- Operations Support:
- Document all support activities in ticketing system.
- Escalate complex issues to senior team members.
- Maintain equipment inventory logs.
- Up to 3 years of professional experience in technical or IT support roles.
- Exposure to multiple technology domains (IT, networking, IoT preferred).
- Basic scripting knowledge (Bash, PowerShell).
- Understanding of TCP/IP, WiFi, and basic routing principles.
- Proficiency with network troubleshooting tools (e.g., ping, traceroute, Wireshark).
- Experience in device provisioning, field diagnostics, and remote monitoring.
- Strong analytical and problem-solving skills.
- Excellent communication and customer service orientation.
- Adaptability to shifting priorities and dynamic environments.
- Proactive, responsive, and detail-oriented in documentation.
- Strong sense of accountability and teamwork.
We value that you get more time with your family and friends. Therefore, we comply to Indonesia law by providing 12 days paid leave.
We value work-life balance, therefore for most roles we implemented a scheduled work from the office.
We care about your family at home. Bobobox is committed to ensuring that employees get what's required by Indonesia law.
From sport-focused (Bob's League) to casual networking events (Munch and Mingle). We always have fun at the office!
Covers both in-patient and out-patient for employees. Applicable for certain positions.
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