Responsibilities

Administration

Perform installation, uninstallation, and modification of software, patches, and system components.
Review and analyze monthly compliance reports (provided by customer) to create mitigation and resolution action plans.
Execute server OS patching, including remediation and rollback for failed patches, as well as patch deployment for critical Common Vulnerability and Exposure (CVE) issues.
Conduct server and hardware firmware upgrades as part of lifecycle management.

Problem Management

Isolate, diagnose, and troubleshoot system-related incidents.
Coordinate service incident management to ensure timely resolution and communication.
Raise and manage service requests on behalf of the customer when required.
Participate in root cause analysis (RCA) reviews and provide technical insights for preventive measures.
Review monthly system logs, identify anomalies, and highlight issues with supporting justification for Authority investigations where applicable.

Core Skills / Requirements

4–5 years of experience in IT Operations, including OS upgrades, patching, and hardware/software lifecycle management.
Hands-on experience with NVIDIA Base Command Manager for GPU cluster administration.
Working knowledge of Kubernetes and NVIDIA GPU Operator.
Experience with NVIDIA AI Enterprise solutions.
Strong analytical, troubleshooting, and incident management skills.
Ability to deliver professional, structured reports and technical findings.