Responsibilities
- Oversee the end-to-end process of merchant onboarding, from application receipt to activation in our system, ensuring a seamless integration into our platform
- Implement strategies and procedures to improve the onboarding process efficiency, reduce turnaround times, and enhance merchant satisfaction
- Collaborate with other departments and teams across all markets of Grab to streamline cross-functional workflows impacting merchant onboarding and activation
- Monitor and evaluate the performance of the onboarding process, identifying areas for improvement and implementing solutions to address any issues
- Ensure compliance with regulatory requirements and company policies throughout the onboarding process
- Minimum S1 in relevant field, fresh graduates are welcome
- Minimum 1-2 years of experience in operations or a similar field
- Excellent communication skills
- Proven track record of managing and improving processes or similar operational workflows
Please submit your CV in English
Benefit- BasicSalary
- BPJS
Apply via: wa Eny
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