About the Role
PT Lotte Innovate Indonesia is seeking a proactive and detail-oriented IT Support Staff – SAP to join our IT team. You will be responsible for providing day-to-day technical support for SAP users, ensuring system stability, and assisting with basic configuration and troubleshooting.
Key Responsibilities
- Provide first-level support for SAP users and handle basic troubleshooting.
- Assist with user account setup, access rights, and issue tracking.
- Monitor SAP system performance and report issues to the IT team or vendor.
- Support data entry, documentation, and ensure data accuracy across SAP modules.
- Collaborate with internal departments to ensure smooth business processes.
- Maintain IT documentation and provide user guidance when needed.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum 1–2 years of experience in IT Support; experience with SAP is an advantage.
- Basic understanding of SAP modules (MM, SD, FI, etc.) preferred.
- Good communication skills and a strong service-oriented attitude.
- Able to work independently and manage multiple tasks efficiently.