Beauty Advisor / Customer Service
We're currently assisting our client, a Multinational Online Transportation Company, to find talents to be part of their Customer Service team in Jakarta area.
Responsibilities- Guide our consumer and partners in using our products
- Manage service enquiries and disputes arising from our consumer and partners
- Provide excellent customer service to our consumer and partners base
- Maintain good relationships and community building efforts with our consumer and partners
- Support projects from all verticals including registration, acquisition, sales transaction, and conduct training
- Educate consumers and partners on Grab products, promotional campaigns, as well as troubleshooting when they have difficulties
- To resolve consumers and partners problems quickly and effectively with empathy and care
- Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc)
- Min D3/S1 any major With GPA 2,75
- Clear Articulation and good communication in Bahasa
- Experience in customer service area
- Experience in sales area
- Typing skill with WPM 50 & Accuracy 90%
- Sense Of Empathy
- Vaccinated min 2 Dose
- Energetic and agile
- Min. Fresh graduate and max 2 years in the same position (entry level)
- Adaptive with dynamic changes
- Able to speak English with minimum passive communication
Contract
Contract length: 6 months
- Basic Salary
- BPJS