YOUR DAY TO DAY
- Collaborate with business stakeholders to understand operational needs and ensure IT solutions support business objectives.
- Support localization and integration of global solutions, maintaining data consistency and compliance with operational requirements.
- Proactively identify gaps in the IT portfolio, propose suitable solutions, and support the implementation in alignment with demand management processes.
- Support deployment of IT solutions within the Operations domain, including involvement in development activities to ensure compliance with standards and integration with global/core solutions.
- Provide maintenance and operational support for core and local systems, delivering IT services in accordance with Service Management processes and KPIs.
- Support tracking of external resources and project budgets in alignment with Central IT guidelines.
- Participate in projects and contribute to the implementation of IT solutions and digital initiatives, including those supporting Industry 4.0 and leveraging AI and data to improve processes.
- Gather and document functional and technical requirements, coordinate change requests, and maintain accurate solution documentation.
- Support continuous improvement and optimization of IT services while contributing to digital capability building within the Operations organization.
- Ensure compliance with IT policies, standards, and procedures to maintain quality, security, and regulatory adherence across all solutions and services.
Who Are We Looking For
- Bachelor's degree in information systems, Computer Science, Automation & Robotics, Engineering, or equivalent.
- Minimum 5+ years of professional experience in developing, deploying, and supporting IT systems; experience in Manufacturing, Supply Chain, or Quality Assurance is an asset.
- Understanding of key IT Service Management processes (e.g., ITIL).
- Proven experience working with MS SQL, MS SSRS, .NET programming, and familiarity with MS Windows Server & Client environments.
- Fluent in Bahasa Indonesia and English (written and spoken).
- Customer-driven approach with ability to work in a challenging business environment.
- Strong analytical and problem-solving skills, excellent communication, and stakeholder management capabilities.
- Ability to work individually and collaboratively in an international environment.
Will Be An Advantage
- Experience in Project Management and IT methodologies such as Agile and DevOps.
- Familiarity with business processes in Manufacturing and understanding of MES, LES, and SCADA systems.
- Knowledge of Industry 4.0 concepts, IoT, and cloud platforms (AWS experience is a plus).
- Experience with data-driven solutions (Power BI, Cloud Computing, Industrial IoT, Machine Learning, or AI).
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