Job Responsibilities:

Resolve technical problem and answer queries by chat, telephone and web system

Diagnose, identify, isolate and analyze problems utilizing technical knowledge, historical incident records and knowledge base

Record, maintain and update customer support incidents

Doing preventive maintenance

Document all technical inquiries including Preventive Maintenance report

Job Requirements:

Minimum Bachelor degree in Technology/System Information

At least 1 year experience in Technical support for IT Infrastructure

Strong technical troubleshooting skills and problem solving

Basic Server and Networking knowledge

Participate in on-call rotation basis in order to provide 24/7 support for the customers if needed

Ability and desire to quickly learn products and technologies

Must have excellent communication skills and passion for providing professional class service

Able to work in team

Proficiency in English both written and spoken

Willing to work on After Office Hour and Weekend