Description:
We are the Indonesian team of Ppeum Clinic, one of Korea's top beauty clinic brands, now opening our first premium dermatology and aesthetic clinic in Jakarta. We are looking for a Receptionist who will be the first point of contact for our clients, ensuring a smooth, welcoming, and professional front-desk experience.
This role is ideal for someone with excellent communication and organizational skills, a pleasant and professional appearance, and prior experience in a dermatology, aesthetic, or beauty clinic environment. As a Receptionist, you will play a key role in supporting clinic operations, coordinating appointments, and maintaining a premium service standard that reflects Korean beauty excellence.
Key Responsibilities:
Welcome clients warmly and professionally upon arrival, ensuring they feel comfortable and attended to.
Manage client check-in and check-out processes efficiently.
Handle appointment scheduling, rescheduling, and cancellations using the clinic's booking system.
Coordinate daily schedules with doctors, therapists, and consultants to ensure smooth clinic operations.
Respond promptly to client inquiries via phone, WhatsApp, or email in a courteous and informative manner.
Maintain accurate client records and update databases or CRM systems as needed.
Support administrative tasks such as payment processing, issuing invoices, and managing receipts.
Ensure the reception and waiting areas are tidy, presentable, and aligned with the clinic's premium image.
Provide general assistance to clients, including offering beverages and guiding them through clinic procedures.
Uphold a high standard of professionalism, confidentiality, and customer service at all times.
Requirements:
Minimum 1–3 years of experience as a Receptionist, Front Desk Officer, or Frontliner in a dermatology, aesthetic, or beauty clinic.
Excellent communication and interpersonal skills, with a warm and professional demeanor.
Well-organized, detail-oriented, and able to multitask in a fast-paced environment.
Presentable appearance and strong customer service mindset.
Comfortable using computer systems, booking software, or CRM tools.
Willing to work on weekends or shifts according to clinic operational hours.
Proficiency in English is an advantage.