- Manage and oversee the Operations & Administration team in the Jakarta office, ensuring smooth daily operations and effective coordination across departments.
- Act as the Smart Market Expert (SME) for all local import and regulatory matters, including TPT, SNI, Forestry Licenses, Trademark Registry, declared value of goods, and related declaration documentation.
- Handle all product certificate registrations and ensure all products are compliant and eligible for sale in Indonesia.
- Review and compile Indonesian sewing labels and product labels for textile items to ensure compliance with local regulations
- Oversee logistics management, including coordination of inbound shipments and the performance of 3PL warehouse service providers, to ensure high service quality and problem resolution
- Maintain accurate stock records, stock quality control (QC), and ensure processes follow company SOPs.
- Conduct annual stock audits for warehouses, offices, and consignment locations; consolidate and report the results.
- Support the Sales Team through NetSuite (or relevant system) in managing invoices, order processing, stock-level monitoring, and delivery coordination for both local and Ex-HK orders.
- Facilitate effective communication between the Sales, Operations, and Marketing teams to support overall business objectives
- Control operational costs within budget and ensure efficiency in daily processes.
- Coordinate operational support for marketing activities such as expos and events
- Manage team structure, job allocation, and performance coaching, ensuring clear job descriptions and continuous development for team members.
- Handle translation of company documents (English–Bahasa Indonesia) as required
- Provide regular feedback and promote continuous improvement of operating procedures and workflows.
- Handle ad-hoc projects and cover duties of Operations colleagues in their absence
- Bachelor's Degree in Business, Supply Chain, or related field.
- Minimum 5 years of experience in Operations, Import/Export, or Administration management.
- Strong understanding of Indonesian import and certification regulations.
- Proven experience managing 3PL and warehouse operations.
- Excellent leadership, coordination, and communication skills.
- Proficient in English and Bahasa Indonesia (verbal and written).
- Familiar with NetSuite or similar ERP system is an advantage.