Job Description:
We are looking for a strategic and hands-on leader to manage and grow our Mitra (blue-collar workforce) talent pool across all warehouse types (Dry, Fresh, Frozen). This role will be responsible for end-to-end workforce planning, vendor relationship management, and process automation to ensure sufficient manpower and reduce shortages.
Key Responsibilities:
Ensure sufficient Mitra supply across all warehouse operations (Dry, Fresh, Frozen).
Identify and unlock new talent pools for Mitra hiring, including expansion into new geographies or channels.
Manage existing outsourcing vendors and onboard new vendors as needed.
Oversee vendor performance and ensure SLA targets for hiring are consistently met.
Reduce Mitra shortages through proactive planning and mitigation strategies.
Collaborate with Product & Tech teams to automate shortage reconciliation processes.
Compile and analyze workforce data regularly (e.g., fulfillment rate, quality of hire, vendor performance) to drive decisions and improvements.
Handle administrative tasks such as managing contracts and agreements with outsourcing vendors.
Requirements:
Proven experience in Workforce Management or Mitra (Blue-Collar) Management.
Prior experience in or with outsourcing companies, especially related to logistics or retail industries.
Strong administrative skills, especially in handling contracts, agreements, and vendor documentation.
Comfortable working on-site and mobile across multiple warehouse locations.
Data-driven with strong analytical skills and experience compiling operational reports.
Experience in hiring and managing large volumes of blue-collar workers.
Strong vendor management and negotiation skills.
Excellent communication and stakeholder management skills.