Job Description
- Distribute task and ensure all team members have the task
- Supervise and manage the daily activities of the operations team members
- Manage and track team KPIs and ensure goals are met or exceeded
- Coordinate with other departments/regional team to ensure seamless flow of operations
- Identify process improvement opportunities and lead initiatives to implement them
- Regular briefing with other stakeholders.
- Collaborate with the Quality team to assess agent quality issues and implement improvement plans.
Requirements
- Bachelor's degree from any major
- Have 1-3 working experience
- Have strong logical thinking, analytical thinking, and problem-solving skills
- Able to operate Ms. Office (Ms. Excel, Ms. Word, Ms. Power Point) and Google Spreadsheet, slides, and docs
- Excellent knowing about products and product categories in Shopee
- Driven, attention to detail, and motivated
- Able to work under pressure and under dynamic target
- Positive attitude and eagerness to learn
- Able to work as an individual and team
- Good communication (written and verbal) and presentation skills
- Have experience as a team leader is a plus
- Fluent in english is a plus