Job Description:
- Collect and analyze network performance data to identify trends and potential service quality issues.
- Prepare regular analytical reports detailing the achievement of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Identify underperforming areas and develop data-driven recommendations for performance improvement.
- Ensure that all operational and technical processes effectively support the fulfillment of customer SLAs.
- Conduct periodic internal audits of Network Operations Center (NOC) services to ensure consistent service quality.
- Collaborate closely with technical teams to implement solutions aimed at enhancing service quality.
Qualifications:
- Bachelor's degree in Computer Science, Telecommunications, Information Systems, or a related field.
- Minimum of 4 to 5 years of relevant experience in Quality Assurance, Network Operations.
- Proficient in using analytical tools such as Tableau, Power BI, Knime, Google Data Studio, as well as Geographic Information System (GIS) tools like MapInfo and QGIS (certifications are an advantage).
- Skilled in SQL and Python for advanced data analysis (a plus).
- Solid understanding of network monitoring principles, SLA/KPI management, and service performance analytics.
- Excellent communication and presentation skills, with the ability to convey analytical insights effectively through visual and narrative formats.
- Proven ability to work collaboratively within teams and across departments.
- Strong skills in time management, risk management, and responsible task execution.