About the role
As an E-Commerce Supervisor, you will play a crucial role in driving the company's online sales and digital marketing strategies. This full-time position is based in Bandung, West Java, and offers an opportunity to work for a dynamic and innovative company.
What you'll be doing
- Oversee the end-to-end fulfillment process: order processing, inventory accuracy, shipping coordination, and returns.
- Coordinate with warehouse, logistics, and customer service teams to maintain fast and reliable delivery performance.
- Monitor stock levels, product availability, and display accuracy.
- Work closely with marketing to plan online campaigns and ensure product presentation aligns with brand standards.
- Analyze recurring complaints to identify and fix root causes.
- Lead cross-functional coordination between operations, IT, customer service, and finance.
- Support internal reporting on sales performance, service level, and operational KPIs.
What we're looking for
- Bachelor's Degree (S1) in relevant field.
- Minimum 3 years' experience in e-commerce or retail operations.
- Strong teamwork, communication, and problem-solving skills.
- Detail-oriented, calm under pressure, and customer-focused.
What we offer
opportunities for professional development, and a dynamic, collaborative company culture.
Apply now to join our dynamic team and take your career to the next level.