Company Description
PT Rapid Teknologi Indonesia is a dedicated IT service provider with a team of honest and positive professionals committed to designing cutting-edge solutions for clients across various industries. Established by IT experts, the company focuses on IT consulting and services, offering capability, adaptability, and scalability to numerous clients.
Role Description
This is a contract on-site role for an Information Technology Application Support position located in the Jakarta Metropolitan Area. The IT Application Support professional will provide day-to-day application support, resolve technical issues, and ensure smooth business processes. They will also work closely with clients to understand their IT needs and provide effective solutions.
Job Description
- Provide support and maintenance for web-based applications.
- Analyze and resolve application issues within SLA targets.
- Collaborate with users and developers to handle incidents and improvements.
- Perform debugging, log monitoring, and basic testing activities.
- Assist in application enhancement and API integration.
- Maintain documentation and version control using GitLab.
- Support deployment and release processes.
Requirements
- Bachelor's degree in Informatics Engineering, Information Systems, or related fields.
- 1–1.5 years of experience in IT Application Support, preferably for web-based applications.
- Good understanding of JavaScript , , TypeScript, Tailwind) and related technologies.
- Familiar with relational databases (PostgreSQL, MySQL, SQL Server) and query tuning.
- Basic knowledge of backend languages (Python, PHP, or Java).
- Able to perform debugging using browser dev tools and log monitoring.
- Strong analytical skills, attention to detail, and problem-solving ability.
- Effective communication and teamwork skills.
- Able to work with time-bound targets (SLA).