Translator for Bahasa, Indonesia and English
We are IT company and recruiting customer service on Indonesia development.
Responsibilities:
- Provide customer service during system development communication, including the customer requirement, feedback from project development team, to improve the communication between customer and project development team.
- Respond to specific questions and issues from customers; get headquarter team's support to understand and solve the issue.
- Conduct friendly communication with customers, respond to their inquiries, provide timely feedback to customer, and translate the accurate inquiries to project development team in English.
- Support service localization incl. FAQ, email, script etc. (translate between Bahasa, Indonesia and English, including Chinese is preferrable. )
Requirements:
- Fluent in Bahasa, Indonesian and English (both oral and written); Cantonese or Mandarin will be plus;
- Bachelor or above degree;
Knowledge in Finance and Accounting, solid experience is advance.
Job experience in IT system development will be highly preferred.
- Excellent communication skills, high empathy level, ability to communicate smoothly with customers and project development team.
- Competency in MS office incl. word, excel etc.
One-year contract (Renewable):
In-House role
- Position with long-term strategic goals, so contract is renewable (may become permanent full-time employees)
- Salary increase will be considered when contract renewing