We are seeking a detail-oriented and proactive individual to join our team as a
Costumer Relationship Management Agent/Costumer Service at Respiro Indonesia.
This is a
Shifting/Remote Job - WFA
.
(The first and second shift is required to be present at the office)
Key Responsibilities:
- Confirm customer payments and verify proof of transfers.
- Check shipment tracking numbers and monitor delivery progress.
- Oversee and ensure accuracy in the order packaging process for both website and marketplace platforms.
- Handle product exchanges (article/size/color) before shipment.
- Manage product exchanges (article/size/color) through marketplace channels.
- Support and coordinate bulk purchase orders.
- Manage and process purchases made through WhatsApp.
Qualifications:
- Strong communication and interpersonal skills.
- Proven experience in
sales or customer service. - Able to stay online and responsive during assigned working hours.
- Excellent attention to detail and organizational skills.
- Proficient in using relevant digital tools and software.
- Strong analytical thinking and project management abilities.
- Educational background in
Marketing, Business, or related fields.