The main Role:

You will responsible to level 2 reactive call as well as preventive, proactive and predictive call.

Job Desc & Responsibilities:

Provide backup first line service to the Ambassadors (Service interventions requiring less than 4 hours labor time).
Schedule and perform planned maintenance activities.
Assist with instrument installations.
Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district.
Indicate the reporting relationships, products, budgets, throughput, level of contacts (internal and external), or other scoping measures this job is responsible for.
Key Performance Metrics (
Service Level Achievement, 100% renewal rate of profitable business, Customer Retention Rate, Net Promoter Score
)

Requirements/Criterias:

Bachelors od Medical Engineering / Bachelors of Electro medical / related to mechanical or medical technology.
Minimum 5 years of experience working with laboratory equipment, specifically in the field of immunology instruments.
Possession of a valid STR (Surat Tanda Registrasi) certificate is highly recommended.
Familiar with working with computers and able to operate Microsoft applications, i.e. Excel, PowerPoint and Word (especially Excel skills)
Successful engagement with customers, specifically lab staff.
Technical expert for product line responsibility
Strong communication skills (English)
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software