Job Summary:
We are looking for a Finance Business Process Specialist with a strong accounting background to manage and optimize financial reconciliation, payment processing, and dispute resolution workflows. This role involves ensuring accurate financial reporting, improving operational efficiency, and maintaining compliance across Alodokter's partnerships and financial operations. The ideal candidate is detail-oriented, highly organized, and able to collaborate effectively with internal teams and external partners in a fast-paced, work-from-office environment.
Requirements:
Bachelor's degree in Accounting, Finance, or a related field.
Minimum of 2 years of experience in accounting, financial reconciliation, or payment processing roles.
Strong understanding of accounting principles and financial reconciliation processes.
Proficiency in financial tools and back-office systems; advanced Excel skills are essential.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills to collaborate with internal teams and external partners.
Highly organized, with attention to detail and the ability to manage multiple tasks effectively.
Job Descriptions:
Manage and provide transaction data from the Finance team for Alodokter's partnerships with pharmacies (K24, Century, Viva Health, Watsons).
Reconcile and adjust unpaid transactions, ensuring they are accumulated and reported accurately at the end of each month.
Address timestamp and delivery status issues in the back-office system to ensure all transactions are processed accurately.
Reconcile transaction data from logistics partners (AnterAja, BiteShip) with Alodokter's back-office system.
Identify and resolve disputes with logistics partners to ensure accurate payment processing and record-keeping.
Process claims for TPA Admedika and E-Prescription transactions, ensuring adherence to protocols.
Manage disputes related to TPA Admedika and e-prescription transactions with pharmacies and partners, resolving issues in a timely manner.
Oversee commission calculations for Alomedika and advertising partners.
Ensure accurate and timely revenue reporting for Aloshop and other financial operations.
Perform end-of-month reconciliation for T Med PPU (Admedika).
Ensure accurate financial reporting and transaction tracking for all end-of-month processes.
Such other duties may be assigned by the Company from time to time