Responsibilities:
- Respond to customer.
- Handle customer complaints with professionalism and empathy
- Provide effective solutions and follow up to ensure customer satisfaction.
- Collaborate with internal teams to resolve complex issues.
- Maintain a positive, patient, and service-oriented attitude at all times.
Requirements:
- Fluent in English (spoken and written)
- Min. 1 year experience as E-commerce Customer Support
- Excellent communication and interpersonal skills
- Patient, empathetic, and solution-oriented
- Familiar with customer service tools (email, chat apps, CRM) is a plus
- Willing to work in shifts
What We Offer:
- Supportive and inclusive work environment
- Oportunity to grow with a fast-moving company
- Full onboarding and training provided
- Competitive salary