Product Development – Digital Retail Solutions will help IT in documenting the changes of product, and also create guideline of all products.
1. Market Research & Analysis
- Identify digital trends and customer needs in the retail sector.
- Benchmark against competitors' products and emerging technologies.
- Collect customer feedback for continuous product improvement.
2. Product Planning
- Develop product roadmaps for digital retail (e.g., e-payment, loyalty apps, digital POS, e-wallet, omni-channel solutions).
- Design product concepts, features, and value propositions.
- Define pricing strategy, positioning, and target market segment.
3. Product Development
- Collaborate with IT/Engineering teams to build applications, platforms, or digital retail services.
- Prepare business requirement documents (BRD) and user stories.
- Conduct user acceptance testing (UAT) before product launch.
- Ensure compliance with security standards, regulations, and industry requirements.
4. Go-To-Market & Implementation
- Plan and execute product launches (pilot, rollout, full release).
- Provide training materials and presentations for sales/marketing teams.
- Support product implementation for merchants, retailers, and end-users.
5. Monitoring & Evaluation
- Track product performance using KPIs (adoption rate, transactions, revenue).
- Identify and resolve technical and operational issues.
- Prepare performance and progress reports for management.
6. Collaboration & Coordination
- Work closely with internal teams (sales, marketing, IT, compliance, finance).
- Build partnerships with vendors, fintechs, and strategic partners.
- Contribute insights and recommendations for ongoing product innovation.
- Bachelor's degree in Business, Management, Information Technology, or related field (Master's degree is a plus).
- Proven experience in product development, digital solutions, fintech, or retail technology.
- Strong knowledge of digital payment systems, e-wallets, POS solutions, e-commerce, or omni-channel retail.
- Solid analytical skills for market research, data interpretation, and business case preparation.
- Familiarity with Agile/Scrum methodologies and product lifecycle management.
- Ability to create and manage Business Requirement Documents (BRD), user stories, and product roadmaps.
- Understanding of UX/UI principles and customer-centric product design.
- Knowledge of compliance, security, and regulatory requirements in digital retail/financial services.
- Strong communication and presentation skills for internal and external stakeholders.
- Excellent problem-solving, decision-making, and critical thinking abilities.
- Ability to work cross-functionally with sales, marketing, IT, and operations teams.
- Project management and organizational skills with attention to detail.
- Proactive, innovative mindset with a passion for digital transformation.
- Minimum 3–5 years in product development, preferably in digital retail, fintech, banking, or tech industry.
- Proven track record of launching and managing successful digital products.
- Experience in vendor/partner management and building strategic collaborations.