PT Phincon is hiring a Marketplace Operations Specialist for our client in the fashion e-commerce industry based in Bandung.

Requirements

3–5 years of experience in e-commerce, operations excellence, business process management, or consulting, with proficiency in ERP/inventory tools and Seller Centers.
Working knowledge of accounting flows, including COGS, accruals, AR/AP basics, and their reflection in marketplace P&Ls.
Strong project management skills with the ability to translate strategy into SOPs, trackers, and timely delivery.
Experience with live-commerce operations and marketplace campaign mechanics is a plus.
Proficiency in Seller Center operations, including listings, promotions, policy and penalty handling, and creator/campaign coordination.

Responsibilities

Serve as a key partner to the Director to translate strategy into results, designing and rolling out cross-brand programs that cover processes, systems, and analytics.
Improve handoff from manufacturing to inventory, content, live-commerce, and after-sales, ensuring compliance with evolving marketplace rules.
Lead program delivery by defining scope, timelines, and KPIs for cross-functional projects, such as launch playbooks for new brands, inbound QC improvements, returns reduction, and SLA upgrades.
Map current and future processes, standardize SOPs, and enhance ERP and inventory flows, including SKU creation, GRN, stock synchronization, pick/pack/ship, and RTV.
Maintain marketplace operations and compliance, monitoring Shopee, Tokopedia, and TikTok platforms to prevent penalties and adapt to policy changes.
Collaborate with finance teams on data and accounting touchpoints, providing weekly P&L snapshots per brand, margin bridges, accruals hygiene, and insights on GMV, fees, logistics, marketing, and returns.
Develop automation solutions such as templates, dashboards, and scripts to reduce manual work across brands, including briefing, listings, pricing, and promotional calendars.