Company Description
PT. Bumi Amartha Teknologi Mandiri, widely known as Amartek, is a dynamic system integrator founded in 2018, committed to delivering high-value IT solutions globally. As a full-stack technology partner, Amartek specializes in domains such as data & analytics, integration & automation, outcome-based services, and talent augmentation. With over 350 skilled professionals serving more than 45 clients across various industries, Amartek's flagship platform, ARRA (Amartha Regulatory Reporting & Analytics), empowers financial institutions to comply with regulatory requirements and gain real-time insights. Headquartered in Jakarta, the company aspires to be Indonesia's #1 true digital service provider and largest talent platform.
Role Description
Monitoring
:
- SREs monitor software systems to ensure their reliability, performance, and availability for 24x7 by shifting
- Monitoring incident from Jira tickets from L2 Team and follow up to related teams
- Trace the problems with related logs and documents
- Monitor the log files to manage infrastructure
- Support and respond issued by using email, chat, ticket comments and phone
Incident Prevention
:
- SREs work proactively to prevent incidents from reoccurring
- Collaborate with development teams and other stakeholders to identify the potential risks
- Identified and analyze the issue with logs and documents
- Once the issue is done, continuously monitor and review the effectiveness solutions
Infrastructure Management
:
- Managing infrastructure using tools like DBeaver, Postman, Putty, Visual Studio and Google cloud console
Reporting:
- Performance reporting the system and infrastructure
Supporting:
- Help the testing team for managing user's database on the application system
- Assisting developers during testing or deployment relate request or problems.
Preventive Maintenance and Improvement
:
- Managing observability tools and reliability processes.
- Developing automation for monitoring, deployment, and recovery.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related technical field (or equivalent experience)
- 1–3 years experience in Site Reliability Engineering, DevOps, IT Operations, or related role
- Hands-on experience monitoring 24/7 production systems
- Familiar with incident management processes, including ticket handling, communication, and RCA
- Familiarity with SQL and database management using tools like DBeaver
- Experience using developer & infrastructure tools such as: Postman, Putty, Visual Studio, Google Cloud Console
- Knowledge of application debugging and infrastructure troubleshooting
- Basic scripting or automation skills (e.g., Bash, Python, or other scripting languages)