We are looking for a dynamic and solution-driven IT Digital Product Owner to take ownership of our IT systems. This role requires a highly analytical, fast-moving professional who can manage expectations between business users and technology vendors while driving continuous improvement in mission-critical systems.
Key Responsibilities
Product Ownership & Roadmap
- Own and define the product vision, roadmap, and backlog for IT systems.
- Translate business needs into clear user stories and functional requirements.
- Prioritize features and improvements that bring maximum business value.
Stakeholder & Vendor Management
- Act as the bridge between business teams and technology vendors, ensuring mutual understanding and alignment.
- Manage expectations, resolve conflicts, and ensure vendors deliver according to requirements, budget, and timeline.
- Build strong partnerships with internal users (travel consultants, sales, operations, finance) and external technology providers.
Execution & Delivery
- Drive system development in a fast-paced environment, ensuring timely delivery of new features, enhancements, and fixes.
- Lead agile ceremonies (backlog refinement, sprint planning, reviews).
- Oversee UAT, problem resolution, and smooth deployment.
System Analysis & Problem Solving
- Perform deep system workflow analysis to identify pain points and improvement opportunities.
- Be the solution-giver, recommending effective and pragmatic technical or process solutions.
- Troubleshoot system issues and coordinate quick resolutions with IT and vendors.
Governance & Compliance
- Ensure data integrity, system security, and compliance with company policies.
- Work with IT security and compliance teams to mitigate risks.
Requirements
Education & Experience
Bachelor's degree in Information Technology, Computer Science, or Business/Management Information Systems.
- 4+ years' experience as a Product Manager, Business/System Analyst, or IT Project Manager.
Proven track record in system ownership, vendor management, and enterprise system improvements.
Core Skills
Exceptional system analysis and problem-solving skills.
- Strong experience managing technology vendors and third-party solutions.
- Ability to work in high-pace environments and handle multiple priorities.
- Excellent communication and negotiation skills to manage expectations between business users and vendors.
- Deep understanding of enterprise systems, CRM, ERP, loyalty or booking systems.
- Experience with travel solution systems.
- Understanding of API integrations and digital transformation projects.