The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Handle fraud/quality cases report in day to day basis
- Handle driver suspension based on request from internal team related but not limited to ATO cases, high profile fraud/quality related cases, etc
- Develop rule logic based on data and field findings to improve fraud/quality detection
- Analyze high severity cases related but not limited to thievery, extortion, violence and fraud syndicate, collaborating with other stakeholder and provide case report and recommendation
- Manage fraud/quality related project collaborating with other stakeholder according to designated objective
- Gather insight regarding specific issue related to fraud from various source
- Design and/or run and/or analyze office/field experiments related to fraud products
- Manually validate order for proxy analysis purposes and/or for fraud/quality rule development
Requirements:
- Min Bachelor's degree, preferably in a Science-related field
- Strong proficiency in Excel/data management skills
- Strong communication skills focused on collaboration and information exchange across all stakeholders
- Detailed-oriented and able to solve problems efficiently in a dynamic working environment.
- Have a good eye for detail and are attentive and accurate when entering data
- Self–starter, work independently with limited guidance, solution-oriented and team player
- Critical thinkers can analyze situations from multiple perspectives