Founded in 2020, Durianpay is a next-generation B2B payments software company on a mission to modernize and democratize payments for businesses across Indonesia. We enable cheaper, faster, and more efficient transactions, processing over 25 million transactions monthly for clients in diverse industries such as consumer goods, retail, automotive, and financial services.
From 2022 to 2023, we tripled our revenue, and between January and August 2024, we achieved the same growth again. Our relentless focus on product-market fit and profitability has been central to our success. We prioritize rapid experimentation, embrace mistakes as learning opportunities, and quickly adapt, ensuring we consistently evolve and meet the needs of our clients.
As we continue to scale, we are looking for a
Customer Success Associate
to build strong relationships with our merchants, ensure they maximize value from our products, and act as the bridge between our clients and internal teams.
Key Responsibilities
- Build and maintain strong relationships with enterprise customers.
- Guide merchants in adopting and understanding Durianpay's products and features.
- Act as the main point of contact between merchants and internal teams (Tech, Product, Business Development).
- Conduct regular check-ins and review sessions with customers to identify needs and opportunities.
- Mediate issues calmly and professionally, offering clear and empathetic communication.
- Giving feedback and maintain helpful documentation like FAQs and knowledge bases.
Requirements
- Bachelor's degree in Engineering, Finance/Accounting, Computer Science, or related fields.
- Minimum 1 year of experience in customer-facing roles (fintech experience is a plus).
- Business-level Fluent in English and Bahasa Indonesia (spoken and written).
- Strong communication skills; clear, structured, and adaptable to different audiences.
- Basic technical knowledge, familiar with APIs and system integration,
has the ability to learn the product quickly, and able to support technical discussions. - Fast learner with solid product understanding; capable of bridging merchants with product/tech teams.
- Able to reframe issues clearly to reduce miscommunication and speed up resolution.
- Critical thinker, detail-oriented, agile, and analytical.
- Willing to work on weekends, public holidays, and night shifts.