Key Responsibilities:
- Possess an in-depth understanding of customer needs and provide appropriate, effective solutions.
- Adhere to established Customer Service policies and procedures to ensure maximum customer satisfaction in every interaction.
- Handle customer inquiries through email, service desk, and phone calls in a timely and professional manner.
- Coordinate and arrange shipment pickups, ensuring smooth communication with relevant teams.
- Track shipments from pickup to delivery and proactively update customers on shipment status.
- Manage and resolve customer complaints efficiently, ensuring prompt and satisfactory closure.
- Maintain regular interaction with customers and internal stakeholders to understand their requirements and gather feedback on service performance.
- Perform data and report analysis to support process improvement and customer experience initiatives.
- Carry out any other duties or projects as assigned from time to time.
Requirements:
- Experienced as CS Rep in a logistic and/or e-commerce industry is a plus.
- Ability to converse in English language.
- Proficiency in MS Office, with basic knowledge of MS Excel required.
- Strong communication, coordination, and problem-solving skills.
- Fast learner, goal-driven, and high attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
- Available to join ASAP is a plus.