Job Description
Maintain Online Merchants, PG& EDC Partner & Drive Strategic Projects
Client Support:
Act as a primary point of contact for key accounts, ensuring their needs and inquiries are addressed promptly.
- Build and maintain strong, long-term relationships with key client contacts.
Understand client objectives, challenges, and requirements.
Account Management:
Create and assist team members in the development and execution of strategic account plans in collaboration with the Business Development Team.
- Monitor account performance and ensure contract deliverables are met.
Track and report on key account metrics and KPIs.
Cross-functional Collaboration:
Collaborate with internal teams (e.g.BD, marketing, product, integration) to coordinate and deliver solutions that align with client goals.
Facilitate communication and information flow between clients and the company.
Problem Resolution:
Proactively identify and address any issues or challenges that may arise within key accounts.
Work with the Merchant Support team to find timely and effective solutions.
Documentation and Reporting:
Maintain accurate and up-to-date records of key account interactions and transactions.
Generate insightful reports to measure performance across various partnership deals and continuously optimize upselling.
Strong leadership skills :
Able to manage multiple priorities effectively
- Manager for each team member performance and responsible to achievement following the function (KA Merchant & KA Partner)
Qualifications
- Bachelor's Degree in Marketing, Business Administration, Communications, or a related field.
- 3-5 years of experience in a related field with a proven track record of success, preferably experience in a client-facing or customer success role
- Impeccable communication, interpersonal, and negotiation skills. Fluency in English and Bahasa.
- Outstanding execution skills coupled with analytical capabilities and attention to detail.
- Ability to plan, work to a structured timetable, and be focused on deliverables.
- Strong Microsoft Office Skills (Excel, Word, and PowerPoint).
- A self-starter, able to work as part of a team.
- Entrepreneurial, dynamic, and proactive, with a passion for learning and adaptability to new challenges.