Job summary:
We're looking for a tech-savvy IT Support Specialist to assist our Customer Service team in resolving technical issues related to our payment gateway systems. If you're detail-oriented, fast at troubleshooting, and passionate about helping others, we'd love to hear from you
Key Responsibilities:
- Provide technical support for the Customer Service team to resolve user-reported issues related to payment transactions, integrations, and system errors.
- Troubleshoot and escalate technical problems to relevant teams when necessary.
- Monitor system performance and help identify recurring issues or bugs.
- Assist in maintaining internal tools, dashboards, and support documentation.
- Coordinate with developers and QA teams to resolve customer-impacting technical problems.
- Ensure quick turnaround time on support tickets involving technical aspects.
- Train non-technical staff on basic troubleshooting steps.
Qualifications:
- Education: Degree or diploma in IT, Computer Science, or related field.
- Experience: Minimum 1–2 years in IT support or technical customer support, preferably in fintech or SaaS.
Skills:
Strong problem-solving and analytical skills.
- Basic understanding of APIs, databases, and payment systems is a plus.
- Excellent communication skills with both technical and non-technical teams.
- Ability to work under pressure in a fast-paced environment.
- Tools: Familiarity with ticketing systems (e.g., Zendesk, Freshdesk), basic SQL, and monitoring tools.
What We Offer:
- Competitive salary
- Supportive and collaborative work environment
- Opportunities for growth in a fast-moving fintech company
- Flexible work option