UniTAG is looking for a passionate and experienced
Sales Online Manager
to lead and grow our online sales division. This role will play a key part in managing
Livestreaming, Online Customer Service, and Customer Care / After Sales
to ensure customer satisfaction and drive revenue growth.
Key Responsibilities
- Lead and develop the Online Sales team (Livestream, Customer Service, and Customer Care / After Sales).
- Take ownership of
KPI and revenue targets
in Livestreaming & Customer Service areas. - Build strategies to improve customer experience across Livestream, Customer Service, and Customer Care.
- Manage Customer Care / After Sales team to ensure customer loyalty, retention, and satisfaction.
- Oversee and manage Livestream Hosts as a key customer acquisition & direct sales channel.
- Act as the main liaison to strengthen customer interactions through digital/virtual events.
- Analyze customer satisfaction and needs (via surveys) to drive service improvement.
- Collaborate with Marketing, Sales, and Product teams to unify the customer journey.
- Prepare reports and provide strategic recommendations to management (NPS, CSAT, Retention, Livestream Revenue).
General Requirements
- Bachelor's degree in Management, Marketing Management, or other relevant fields.
- Minimum 5 years of experience leading teams in Livestream Hosting / Customer Service (Pre-sale & After-sale).
- Background in gadgets, gadget accessories, lifestyle tech, IoT, or related industries.
- Up-to-date with the latest trends in gadgets and accessories.
- Strong knowledge of
Customer Journey Mapping, Service Design, and Digital Engagement Tools
. - Service-oriented, with a focus on customer maintenance and retention.
- Willing to be placed in
Malang, Indonesia
.
Benefits
- Good salary & benefit package (medical insurance, device, incentives, THR etc)
- Permanent employee
- Workstation