Rukita
is seeking a highly motivated and experienced
Operations Trainer & Lead
to support and elevate the operational excellence across our properties. If you have a strong background in hotel housekeeping leadership and a passion for developing people, this role is a great opportunity to expand your operational and managerial expertise within a fast-growing property management ecosystem.
About the Role
The Operations Trainer & Lead is responsible for ensuring that all operational staff across our properties are well-trained, aligned with SOPs, and capable of delivering consistently high service standards. This role combines hands-on property visits, staff coaching, performance monitoring, and training material development.
You will play a key role in driving operational efficiency, maintaining cleanliness standards, and supporting overall service quality across Rukita units.
Key Responsibilities
- Conduct comprehensive operational and housekeeping training for on-site staff.
- Ensure proper implementation and compliance of SOPs across all assigned properties.
- Perform routine property visits to evaluate operational performance and identify improvement areas.
- Provide coaching, mentoring, and feedback to housekeeping staff and operational teams.
- Assist in standardizing cleaning procedures, room checks, and operational workflows.
- Collaborate with the Operations team to maintain high-quality living experiences for residents.
- Prepare training reports, track staff development progress, and ensure continuous improvement.
- Support onboarding of new operational team members.
Qualifications
- Minimum
3 years of experience as a Housekeeping Supervisor
in a hotel environment. - Minimum education
SMA/SMK (High School or Vocational School)
or equivalent. - Possess a
personal vehicle (motorcycle)
and willingness to travel between properties. - Strong understanding of housekeeping standards, cleaning procedures, and hotel operations.
- Good communication and leadership skills.
- Ability to manage multiple sites and work in a mobile, fast-paced environment.
- Open to
male and female
candidates.
What We're Looking For
- A leader who can inspire and guide operational teams.
- A problem-solver with a proactive and hands-on approach.
- Someone who enjoys fieldwork, interacting with staff, and maintaining high standards.
- A professional who is passionate about training, service quality, and operational excellence.
Why Join Us
- Be part of one of Indonesia's most innovative property management companies.
- Opportunity to impact and shape operation quality across multiple properties.
- Dynamic, supportive, and growth-oriented working environment.
- Career development opportunities in a rapidly expanding organization.