Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We'll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Acara team-buildingOur company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
In need of a laptop or certain devices specifically for work? It's on us. We will provide the necessary tools that you need so you can focus on what you do best and get a job done.
DomaiNesia HR
Full-time salaried position in our Jogja-based headquarter
Roles
- As Technical Support Specialist at DomaiNesia, you are responsible to provide guidance in solving customers' issues and deliver clear information about our product.
Technical Skill
- Have knowledge of basic Linux command-line;
- Have knowledge of WHM/cPanel;
- Good understanding of DNS, SMTP, IMAP, POP, FTP, SSH, Database;
- Good understanding of CMS / WordPress;
- Good understanding of Web Server;
- Good understanding of Linux / Server troubleshooting.
Primary Responsibilities
- Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction;
- Resolve technical issues and provide support to resolution;
- Provide support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites;
- Maintain a highly available environment to minimize interruption to customers;
- Monitor the health of the entire hosting environment and uptime server;
Requirements
- Willing to be placed on-site in Yogyakarta
- Willing to work in shift, especially midnight and weekend shift;
- Posses good problem-solving skills;
- The capacity to work well within a team;
- Attention to detail and logical thinking;
- Have basic knowledge of how operating systems and server works;
- The capacity to clearly explain a technical problem to a customer;
- Outstanding listening and questioning skills.
Started in 2009 as small startup company, DomaiNesia has grown to be one of the prominent players in the industry with more than 200.000 customers across the country. Everyone in DomaiNesia is encouraged to bring on innovative ideas in a collaborative workplace. We believe that everyone should be able to express their ideas, regardless of their position. Our office is specifically designed to fuel creativity and collaboration, things that matter to our heart. Above all, we value our employee as much as we value our customer.
As a successful candidate, you will be rewarded with:
- Work-life balance
- Health coverage
- Supportive team
- Paid vacation
- Casual outfit
- Free Website
- Education and training support
- Work in a fun, creative, friendly, collaborative space in Yogyakarta city center.