Job Description:
Training & Onboarding
- Develop and deliver onboarding programs for newly hired Student Advisors, Headmasters, and Telesales Agents.
- Conduct skills-based training covering sales processes, customer handling, school operations, and SOP compliance.
- Facilitate product knowledge and system-training sessions to ensure operational readiness.
- Evaluate trainee performance and identify follow-up coaching needs before deployment.
Performance Development & Quality Assurance
- Conduct periodic skill assessments and refresher training to maintain consistent service quality.
- Monitor operational performance data to identify gaps and design targeted training interventions.
- Collaborate with Operations, Sales, and Customer Experience teams to ensure training aligns with business targets and service standards.
Recruitment Support
- Participate in the interview and assessment process for Student Advisors, Headmasters, and Telesales Agents.
- Conduct role-specific simulations (e.g., sales pitch, case discussions) to evaluate candidate competency.
- Provide hiring recommendations based on competency frameworks and training observations.
- Training Administration & Reporting
- Manage training schedules, attendance, materials, and documentation.
- Track and report training effectiveness, readiness of new hires, and competency progression.
- Maintain updated training manuals and SOP-related learning resources.
Job Requirements:
- Bachelor's degree in Business, Education, Psychology, or related field.
- 3–5 years of experience in training, operations, or sales development roles.
- Experience in training sales, customer service, or operational teams is preferred.
- Familiarity with telesales processes, customer journey, and operational SOPs.