Requirements:
- Minimum Bachelor's degree in Informatics Engineering, Computer Science, Information Systems, Electrical Engineering, or other IT-related fields.
- Minimum 8 years of relevant experience.
- Familiarity with operating systems such as Windows and Linux; knowledge of cloud-based systems (AWS, Azure, GCP) is a plus.
- Understanding of network protocols and infrastructure, including TCP/IP, DNS, VPN, firewalls, and IDS/IPS.
- Experienced in managing security applications such as vulnerability scanners, DLP, EDR, SIEM, Mobile App Shield, etc. (for this role, the focus is on Mobile App Shield).
- Able to coordinate effectively with IT, security, and management teams.
- Experienced in performing security product analysis or assessments.
- Capable of creating and maintaining technical documentation and procedures.
- Familiar with Jira Service for ticketing processes.
- Strong analytical and communication skills; able to work both independently and in a team; willing to comply with BDI policies.
- Background in infrastructure or cybersecurity.
- Understanding of mobile app development languages such as Kotlin/Java (for Android) and Swift/Objective-C (for iOS).
Job Descriptions:
- Coordinate with IT, security, and management teams.
- Monitor the performance and availability of security tools and respond to incidents.
- Handle alerts and incidents detected by the tools.
- Investigate and resolve technical or functional issues.
- Provide both temporary workarounds and permanent fixes.
- Document incidents and their resolutions.
- Manage software updates and security patches.
- Test and implement tool upgrades without disrupting operations.
- Develop user guides and troubleshooting documentation.
- Integrate security tools with other systems.
- Provide data and reports for internal and external audits.
- Develop disaster recovery plans (DRP) in coordination with internal and external teams.
- Create technical documentation, SOPs, and tool performance reports.